When we approached your company early in the year with ideas of refurbishing our Master bathroom we had not had dealings with you or your company before. We had had a strong endorsement of your quality, efficiency and value from distant neighbours who had used you for a bathroom project and decided to ask to meet you for a site visit and subsequent quote.
We were immediately struck by how well you understood our vision from the outset, were able to source what we wanted and where we had few ideas were able to inspire us and guide us. Although we had done a lot of research into products and thought we had a strong idea on design before we met you, we quickly realised your empathetic and professional approach and experience could greatly enhance our ideas. Your product knowledge was excellent and you were able to work to our budget.
You gave us lots of options always staying within parameters we had set and even when we changed our minds you showed great patience, retained your wonderful enthusiasm and were always quick to meet us on site, to answer our calls and to reply to our emails.
Once we had finalised our requirements with you you were able to start work within a very reasonable timeframe. Your team were professional, polite and very tidy and very quick to sort out the few minor problems that arose during the re-plumbing due to our block and beam floor construction. The job was finished on time with first class attention to detail and you personally kept a close eye on the refurbishment with regular site visits. We were not able to be on site most of the time due to unforeseen circumstances so you stepped in when needed to ensure there were no problems in our absence.
We found you fun and inspirational to work with and are quite simply delighted with the end result. We ended up with very specific ideas as to how the finished bathroom should be and you and your company have not disappointed.
We will definitely be using your company if we are able to go ahead with our Ensuite shower room revamp and will highly recommend you to our friends and neighbours
With very grateful thanks to you and your team for all you have done.